Major expands its customer service, sales teams

Major named Ian Edwards senior director of global sales and customer service.

The company also appointed Judas Vriseno as regional director of sales, Tom Costello as regional manager of sales and national accounts, and Ryan Pintar as customer service director.

Major says each employee will focus on bringing processing solutions to quarries and mines around the world to increase plant productivity and customer service.

“We are excited for the opportunities ahead, as we add four outstanding, customer-centric individuals to our leadership team,” says Bernard Betts, president of Major. “We are confident that their dedication and industry experience will make them successful in helping customers achieve their goals and maximize their screening efficiency.”

Edwards’ new role as senior director of global sales and customer service is to focus on building relationships with dealers and direct partners to best support customers worldwide, the company says. Prior to the new role, Edwards served as a territory manager within the company for nearly two years. He has a degree in business administration from John Abbott College, as well as additional training in the Smith School of Business in project management and leading change.

“Major has an incredible team in place – always willing to go the extra mile to find a solution,” Edwards says. “I’m excited to use our experience, challenge our team and continue to find ways to better serve our customers worldwide.”

Vriseno was promoted to Major’s regional director of sales. He is responsible for the management and training of independent dealers, sales representatives and territory managers. He will serve Texas, Arizona, Hawaii, the Gulf Coast region, Mexico, Central and South America and the Caribbean.

Vriseno brings 25 years of experience in maintenance, quality control, production management and aggregate sales to his new position. More than four of those years he spent with Major as a territory manager where he earned his Major screening expert certification.

Costello has more than 20 years of industry experience, serving as a territory manager at Major for five years before being promoted to regional manager of sales. In the new role, Costello will continue to perform operations in the Central and Southeastern U.S.

Pintar joins the Major team as its new customer service director. He will oversee the customer service team and implement new processes to streamline interactions with customers. Pintar will serve Latin America, Western Canada, Eastern Europe and the U.S. He brings 15 years of customer service experience to Major.